Store Policy
Refund &
Return Policy
We stand behind every cart we build. If something arrives wrong, we'll make it right.
Made-to-Order — All Sales Final
Every cart is handcrafted and built to order, so we do not accept change-of-mind returns. Refunds and replacements are limited to transit damage or manufacturing defects, as covered below.
Arrived damaged or defective? Report it within 24 hours of delivery with photographs — see Transit Damage below.
How to Report an Issue
Contact us
Email hi@breles.com with your order number and clear photographs within 24 hours of delivery.
We assess
Our team reviews the photos to confirm the damage or defect, coordinating with the freight carrier where needed.
Resolution issued
We dispatch replacement parts, arrange a full unit swap, or issue a refund where repair or replacement is not possible.
Transit Damage
All shipments are fully insured. If freight damage occurs, photograph the unit within 24 hours of delivery and email us. We resolve claims in order: first by dispatching replacement parts, then by arranging a full unit swap, with a refund offered where a repair or replacement is not possible.
Transit damage is covered by insurance at no cost to you — return freight in this case is on us.
Questions about your order?
We respond within one business day.